Return Policy

At Vivalis, we want every customer to feel confident in their purchase. If you are not fully satisfied with your order, you may request a return within our 60-day satisfaction window. Please review the guidelines below to ensure a smooth return process.

Check Items on Delivery

We encourage all customers to inspect their order as soon as it arrives. If you notice any issues, defects, or discrepancies, please contact us promptly so we can assist you.

General Return and Refund Policies

Returns

• You have 60 days from the date you receive your order to initiate a return.
• Products must be returned in their original packaging.
• Opened or used bottles may still be eligible under our 60-day satisfaction guarantee, but all remaining items must be included in the return.
• Proof of purchase (order confirmation or receipt) is required.
• Return instructions will be provided after contacting our support team.
• For safety and hygiene reasons, we reserve the right to deny returns that do not meet our return condition standards.

Refunds

• Products that have been used or damaged by the customer
• Products that are not in their original packaging
• Products that are missing accessories or components
• Gift cards
• Downloadable software products
• Some health and personal care items

• Once your return is received, it will be inspected by our team.
• You will receive a confirmation email once the return is processed.
• Approved refunds are issued to your original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Refunds will only be issued for orders returned within the 60-day window.

To begin a refund request, contact us at:

support@us-vivalis.store

Shipping

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• Return shipping costs are covered by our company.
• You will receive a prepaid return shipping label by email once your return request is approved.
• Shipping fees paid during checkout (if any) are non-refundable.

Exchange

At this time, we do not offer direct product exchanges. If you would like a different quantity or package, you may request a refund and place a new order.

Exceptions to the Return and Refund Policy

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@govivalis.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@govivalis.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 60 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return? Contact customer service at support@govivalis.com